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ues raised with our support team, along with details on configuration and use of all of the products in the NetSupport range. Solutions Education solutions Corporate solutions NetSupport DNA (edu) NetSupport DNA (corp) NetSupport Manager NetSupport School NetSupport ServiceDesk NetSupport Notify ReallySchool Business Continuity Support Support home Search Knowledge Base Before contacting Raise an issue Chat Where to buy News Resources Success stories Awards Events NetSupport DNA (corp) NetSupport DNA (edu) NetSupport Manager NetSupport School NetSupport ServiceDesk NetSupport Notify Press area FREE TRIAL Select Page Search the NetSupport Knowledge Base Product Articles NetSupport DNA Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA Console How do I convert a NetSupport DNA evaluation licence to the full product? How to delete a NetSupport DNA Agent from the Console Install the NetSupport DNA Agent onto a PC image Installing the NetSupport DNA Agent via Active Directory Group Policy software deployment Recommended procedure to update the NetSupport DNA Server manually How to switch the NetSupport DNA Console hierarchy to layout PCs and Users in their AD Containers Adjust the frequency that data from NetSupport DNA Agents is sent to the DNA Server Centrally configuring and deploying the NetSupport Browser app for iOS Centrally configuring and deploying the NetSupport DNA Agent extension for Google Chrome Changing the location that Software Distribution packages are stored on a NetSupport DNA Server Configuring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDesk Creating a NetSupport DNA eSafety Operator that will only see certain parts of the DNA Console PC and User hierarchy How do I check the NetSupport DNA Local Gateway and Remote Gateway activity? Exporting reports from NetSupport DNA How do I find my NetSupport DNA serial number? How do I find the version of NetSupport DNA? How to backup and restore the NetSupport DNA or ServiceDesk database How to configure remote control within NetSupport DNA How to enable logging on the NetSupport DNA Gateway components How to import SNMP MIB files to NetSupport DNA Implementing NetSupport DNA in a Terminal Server environment Installing and deploying NetSupport DNA Agents NetSupport DNA SNMP support NetSupport DNA system requirements Installing and deploying NetSupport DNA Consoles Procedure to manually cloud’s Safeguarding/Online Safety feature in a NetSupport DNA environment How to determine which Profile is assigned to the DNA Agent device Deploying NetSupport products via Microsoft Intune Installing NetSupport products via Command-Line NetSupport DNA AUP causing intermittent blank screen after a user logs off Troubleshooting the NetSupport Deploy tool Troubleshooting NetSupport DNA Agent connections to the NetSupport DNA Server Deploying 7-Zip via NetSupport DNA’s Software Distribution feature Error when trying to deploy NetSupport products Deploying NetSupport DNA via Microsoft Intune TCP/IP port numbers used in NetSupport DNA How to stop the NetSupport DNA Agent from collecting data when not connected to a NetSupport DNA Server Using program and application categories in NetSupport DNA Deploying Adobe Reader DC via Software Distribution in NetSupport DNA Permissions used by the NetSupport DNA macOS Agent How to add the NetSupport ADMX template files to Intune NetSupport ChromeOS extensions and Manifest V3 Show all articles ( 69 ) Collapse articles NetSupport Manager How do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product? How to apply the NetSupport Manager ADMX files Installing NetSupport Manager or NetSupport School via Active Directory Group Policy Manually editing the Client32u.ini (Client32.ini) file NetSupport Manager integration with Active Directory Running the Support Tool for NetSupport Manager and NetSupport School Which types of encryption does NetSupport Manager support? Is it possible to do a silent installation without restarting the machine? How do I determine how much data is being transmitted? Incorrect MAC address displayed for a Client with two network cards How do I find the version of the NetSupport Manager Mac Client? How do I find my NetSupport Manager serial number? How do I configure NetSupport Manager/School to operate on a network that uses DHCP? How to uninstall the NetSupport Manager Mac Client How to use PIN Connect via the command line How to set the aspect ratio view setting to be disabled by default Improving performance over slower links Is it possible to disable certain functionality in the NetSupport Manager Control or NetSupport School Tutor? Installing NetSupport Manager on Mac OS X Machine name displayed instead of user name when prompted for a user name and password to connect to a Client Questions marks appear within double-byte character language variants of NetSupport School or NetSupport Manager NetSupport Manager Client user interface security check Running the NetSupport Manager Control from a portable device Running the Support Tool for NetSupport Manager Linux Clients How do I find the version number of NetSupport Manager? Running the Support Tool for NetSupport Manager Mac Clients Meraki MX devices running firmware version 13 or above cause the NetSupport Manager Client to disconnect Setting a Client to use screen scrape mode Setting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryption Setting up NetSupport Manager to run in a Microsoft Terminal Server environment NetSupport product activation and disk imaging (or cloning) software With NetSupport Manager is it possible to capture two printers simultaneously? Hotkey combinations do not work on some keyboards NetSupport Manager Client32u.ini explained Verification of installed Microsoft hotfixes Displaying a Client connection indicator How do I apply an updated Client Configuration file for NetSupport Manager on Mac? Changing the SELinux security level to allow the NetSupport Manager Client to start NetSupport Manager and NetSupport School 256 colour optimisation settings What is NetSupport Power Management? NetSupport Manager/School temp environment variable installation issue Client rejects the link [#1707] NetSupport Encryption Utility NetSupport Manager pre-11.00.0005 Gateway security issue Problems closing a full screen view session with Ctrl+Left Shift+Right Shift NetSupport Manager Control command line options How do I convert an evaluation licence for NetSupport Manager on Mac to the full product? NetSupport Manager reports Client no longer responds Is it possible to back up the NetSupport Manager Control configuration settings? Alphabet keys turning into numeric keys on the Client How do I set NetSupport Manager/School to browse across multiple subnets? IP broadcast address calculator How do I find my serial number? Troubleshooting NetSupport Manager Gateway Client connections Configuring user validation in the NetSupport Manager Client configuration Creating multiple Client profiles within NetSupport Manager Disabling the Request Help option at the NetSupport Manager Client How to troubleshoot TCP connections to a Client (#1704) The ICFCONFIG.EXE utility and Windows Firewalls Error #1706 - "Already connected to Control" error message in NetSupport Manager and NetSupport School How to set operators in the NetSupport Manager Connectivity Server Preventing ClearType text from being disabled during a remote control session in NetSupport School/Manager Unhandled Exception (GPF) error message in NetSupport School and NetSupport Manager Benefits of using multiple Gateway keys for accessing remote Clients Which NetSupport products can be used across a VPN? Registering your license key on the My Support portal What security settings are available in NetSupport Manager Configuring the NetSupport...